ADDITIONAL FEEDBACK:
Before booking, we had let the management know that due to Covid complication risk, we needed to book a room that had been vacant for 24 hours. We were told this would not be a problem because bookings were so slow - that there were many vacancies. After we checked into our assigned room, we had the feeling someone had just stayed there (cleanliness issues gave this away), so we contacted management for clarity. We were told that there was indeed an occupant who had left that morning and that there were no other suites that had been unoccupied for 24 hours. We explained we would have to leave under these circumstances and requested a full refund. The attendant said she would check with the owner. We were then informed of a suite with two double beds that had been unoccupied for 24 hours that we could have. So we moved to that suite. Although we appreciate that we were able to move to another room, this experience made us very uneasy. During this challenging and dangerous time, we believe that safety should be everyones first priority, and if a customer makes a request based on their safety needs, it should be treated with the utmost respect and importance. CDC Covid regulations of three hour vacancy mean nothing to us - we are in a profession that has made it clear that the aerosols that can linger in a room for 24 hours are the greatest danger at this time. If your hotel is not able to commit to accommodating such a request, you should be upfront with your clients.
OTHER SUGGESTIONS:
Honesty, 24 hour room buffer, better cleaning of dishes, etc, better stocking of kitchen dishes. We noted that our room was surrounded by vehicles with out-of-state license plates (two from Arkansas and one from CT). As we saw no written policy for quarantine for out of state travelers, this also made us concerned about the inns safety awareness.
Your suites with kitchens are attractive options for people who must travel at this time, however, without better safety protocols in place (including the 24hour buffer), it would be difficult to recommend your inn. Thank you.