ADDITIONAL FEEDBACK:
I would prefer a phone call from the owners to share my additional feedback.
OTHER SUGGESTIONS:
Yes, have the manager of your Sandwich hotel sent to Hospitality training at a Dale Carnegie How to Win Friends and Influence People class. And, pay to have her stay three night at the Chatham Bar Inn to learn how a people manager responds to her.
Cant imagine their manager will treat guests rudely or abruptly. And, they treat all guests with utmost respect. I know. Ive spent one week at the Chatham Bar Inn several years ago. The exceptional experience has always been a very fond memory.