ADDITIONAL FEEDBACK:
Not one time did we see an adult. We were not told that we had to order breakfast ahead of time so when we showed up the next morning, the girl at the window said we were too late. Even though it was before 9 o’clock. She would only crack the window and was very unfriendly and the same with the girl the next day. They were all young kids and all of the workers were kids.
OTHER SUGGESTIONS:
I would hire someone that is more welcoming to the guests when they arrive. Even if you are dealing with covid you can do more than crack the window. You can wear a mask and the guest can wear a mask. You could easily allow one guest at a time to enter the office. Instead of feeling like a nuicense outside with the window cracked