Unfortunately I never got to stay. Made a 4night fully refundable and changeable reservation just last month. I call to make a change to the reservation and they tell me that because they now have a lot of people booking and interest in staying at the motel that there is now a 5 night minimum stay. My only option is to cancel.
I was trying to support a small business by going for a few days. We have friends staying for 2 nights that same weekend. I understand that businesses are hurting, but not honoring the original reservation and its rules is just bad service.
When I explained my frustration to the person on the phone the response I got was I dont know what to tell you.