ADDITIONAL FEEDBACK:
My husband and I checked into our room and discovered that it was in a basement. Having asthma and allergies this type of room was not going to work for me.The young lady told me there were no other rooms to switch to. Before I was even finished with the conversation on the phone she hung up on me. She repeatedly tried to get off the phone with me numerous times when she hadn’t answered all of my questions. I looked online and noticed there were additional rooms available. We went down to discuss this with her and she made the switch after we shared that we knew there was an available room.
Both rooms had sand all over the floor you could feel it when you walked. Behind the nightstand in between the beds was very dusty and dirty with several dust balls. I did take photos. Upon check out we were told we would receive a 20% discount but that is not adequate based on our experience with you.
OTHER SUGGESTIONS:
Please do not hang up on your customers.