ADDITIONAL FEEDBACK:
Floor in 21 was for dirty, my socks were black. We showed nanager and next day housekeeper tried and made it better, still dirty! Blackish color! Room had musty smell after rain. Tv experience was unacceptable; no TV guide. Front desk said some rooms had different remote that had t v guide but no offer to get us one. Worst was we had NO chair to sit outside our room. Every other room had 2 and a small table. We were told they had no more chairs! No one made any attempt to get ones from unbooked rooms . My husband got 2 from other units!!! WHAT????? 170. And then 222+ for weekends!! Also when I reserved this booking( 6 nights) I requested room 24.got an argument that made no sense.. called again on the day we were to arrive, late that day and asked again. I insisted they at least look to see if it was going to be avail- was told it was being vacated that day. She agreed to reserve it for us. Everything was good. When we checked in, manager said they gave it to someone else!! WHAT!!
We left after 2 nights and won’t be back, need new nanager with manners and people skills and trained staff. No in house communication. Everything that was below expectations was blamed on Coravirus!
Saw the complex was sold and I hope a new management will be hired!
OTHER SUGGESTIONS:
More flexible staff.
Allow guests to reserve a particular room if for week. No run around about we can’t assign room until that day! That’s crap!